Refund policy
Returns
You can return unused, unopened products in their original packaging within 30 days of receiving your order. Please email us at support@nooroots.com before sending anything, and we'll tell you where to send it. Items sent back without first asking us may not be accepted. You'll need your order number or another proof of purchase.
Under UK law you also have 14 days from delivery to cancel an online order for any reason. For hygiene reasons this right doesn't cover supplements whose seal has been opened.
60-day money-back guarantee
Some products are covered by our 60-day money-back guarantee. Where it applies, the product or offer page says so. If the product isn't right for you, email support@nooroots.com within 60 days of receiving your order and we'll refund you to your original payment method.
- Opened pouches: keep them, there's no need to send them back.
- Unopened pouches: please send them back, and we'll refund them once they arrive.
The guarantee covers your first order of a product, once per customer. Later orders are covered by our 30-day returns for unopened products.
Damaged, faulty or wrong items
Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, email support@nooroots.com with your order number and a photo, and we'll put it right free of charge. This doesn't affect your statutory rights.
Gift cards
Gift cards can't be refunded.
Exchanges
The quickest way to get something different is to return the item you have and, once the return is accepted, place a new order.
Refunds
We'll email you once we've received and checked your return, and tell you whether the refund is approved. Approved refunds go back to your original payment method within 14 days. Your bank may take a few more days to show it.
Subscriptions
You can skip, change or cancel a subscription at any time from your account, or email us and we'll do it for you. See our cancellation policy for details.