Cancellation policy
Some of our products can be bought as a subscription. This policy explains how subscriptions work and how to change or cancel one.
How subscriptions work
- You receive a repeat delivery at the frequency you chose at checkout. The price and frequency are shown before you buy.
- Your payment details are stored securely by Shopify, and you are charged for each delivery on its billing date.
- Delivery to UK addresses is free on every subscription order.
- Your subscription continues until you cancel it.
Skipping, changing or cancelling
- You can skip a delivery, change your subscription or cancel it at any time. There is no minimum term and no cancellation fee.
- To make a change, log in to your account or use the "manage subscription" link in your order emails. You can also email us at support@nooroots.com and we'll do it for you.
- Changes made before your next billing date apply to that delivery. Once a delivery has been charged and sent, it can't be cancelled, but our refund policy still applies.
Your right to cancel
Under UK law you have 14 days to cancel a new subscription, starting from the delivery of your first order. For hygiene reasons this doesn't cover supplements whose seal has been opened. See our refund policy for returns and refunds.
Questions
Email us at support@nooroots.com.